FAQs

Q. Where are you based?

A. We are based in London,UK

Q. Where do we ship to?

A. We ship to United Kingdom only.

Q. When will my package arrive?

A. Our processing time for all orders are 2-4 days, delivery is 1-5 working days depending on the shipping you've chosen.

Q. How can I contact your customer service?

A. Email us @[email protected] or dm us on Instagram.

Q. When can I expect a response from your customer service?

A. We aim to respond to all emails and messages within 24 hours.

Q. Can I return my order?

A. Unfortunately you can not, all orders are final we do not except returns or refunds. Feel free contact us if there's an issue with your order.

Q. Can I cancel my order?

A.No, all purchases are final, be aware before purchasing.

 Q. I entered the wrong shipping information,can I change it?

A. Please contact @[email protected] with your right address within a hour of your purchase.If the incorrect address has been giving and your item has already been dispatched,we are not responsible for your parcel being lost.

Q. Are your products vegan and cruelty free?

A. All our products are 100% vegan and cruelty free.

Q. Are your ingredients natural?

A. All ingredients used for our proucts are all natural.

Q. Do you offer discounts? 

A. Yes! Follow our social media platforms for giveaways and discounts: Instagram: shopdrosebeauty_
Tiktok: shopdrosebeauty_  

 When you purchased from us you get 10% off your next time shopping with us.